Support
Helmlab support is intentionally simple. If something breaks, blocks a client workflow, or just feels off, we want the report quickly so we can fix the product just as quickly.
Import a client chat or brief into the AI importer to extract the basics quickly. Refine the result into a cleaner client record, project scope, and budget. Then share a no-login portal link so your client sees exactly what they need without extra friction.
Email: hello@helmlab.app
Twitter/X: @HelmlabHQ
Expected response time: usually within 24 hours. We are building this while doing real work too, so direct questions get the fastest path to an answer.
Beta feedback is product fuel. If a workflow feels confusing, a portal looks off on mobile, or a feature saves you real time, tell us. We are actively shaping Helmlab around those signals.
Create a client, open their record, generate a portal, and share the portal link. The portal is designed to work without forcing the client to create a login.
We use secure authentication cookies, protected backend validation, and a dedicated application database. We only store the data required to run your workspace and support the product.
Paste a client conversation or brief into the importer, let Helmlab structure the details, then refine the project, milestones, and portal view before sharing it.
Feedback
Send product feedback, launch issues, or beta notes directly. If you would rather keep it simple, email works perfectly.